Do you offer Kerbside Pickup?
Yes...we're happy to offer kerbside pickup. Just choose "Local Pickup" during Checkout.
Now, if you're interested in an item that you know we stock but it's not on our website (which is the case with most of our items), then please Contact Us and we'll send you an image of what we have on hand. If it's what you're after, we can take payment over the phone and we'll arrange to hand deliver it to you in your car ~ no getting out and no parking to pay. Easy peasy!
What are your regular delivery options?
We offer Flat Rate Shipping Australia Wide (based on weight):
- Aus Post Aus Wide (up to 3 kg)
- Standard $10 ~ Delivery Estimate 5-7 Business Days after Dispatch
- Express $15 ~ Delivery Estimate 1-2 Business Days after Dispatch
- Aus Post Aus Wide (3 kg to 5 kg)
- Standard $15~ Delivery Estimate 5-7 Business Days after Dispatch
- Express $20 ~ Delivery Estimate 1-2 Business Days after Dispatch
*For orders over the above weight specifications, please Contact Us for a quote.
We dispatch orders Monday, Wednesday and Friday and endeavour to do so within 24 hours of placement. Therefore, orders placed on:
- Monday & Tuesday will be dispatched on Wednesday,
- Wednesday & Thursday will be dispatched on Friday,
- Friday, Saturday & Sunday will be dispatched on Monday.
We will notify you via email if there are expected delays.
What about the costs of shipping larger items, such as furniture?
Please Contact Us to receive a personalised shipping quote for larger items, such as furniture. In regards to furniture, we work with transport companies that may require you pay them directly.
Do you provide international delivery?
Yes, we can provide international delivery. However, we are currently only offering Australian Domestic Delivery at Checkout. Please Contact Us to receive a personalised shipping quote for International Delivery.
What about international duties and customs charges?
Duties charged to recipients of international mail items are determined by the destination country. Because we have no control over these charges, we are unable to advise what duties may apply.
If you would like to query any duties charged, you should contact the customs service in your country.
How do I track my order?
We send orders via Australia Post. Once your order is sent, we'll email you the Australia Post Tracking Number for you to follow-up. Please Contact Us if you have any queries or concerns.
What if my item looks a bit different in real life to the image on the website?
Given the handmade nature of the products we sell, there may/will be slight variations to the website image and the actual bespoke item. This is what makes the item special and unique.
However, if this is a concern for you, please Contact Us so that we can email you more images and/or answer any questions and/or concerns you may have.
What if an item is out of stock?
Although we endeavour to keep our site up-to-date, there may be times when we miss something ~ like an item being out of stock. If this happens, we'll advise you asap of the stock status and will try our best to achieve a happy outcome.
Do you offer gift wrapping and is there a charge?
Of course we do! And of course there isn't! Is your purchase a gift? If so, we'd love to gift wrap it for you free of charge. Just let us know in the "Add a note to your order" section during Checkout.
What is your returns policy?
If you're not happy, we're not happy. So, please Contact Us to discuss your situation.
Returns and exchanges are allowed within 14 days of delivery.
If the problem is due to our fault, then we will pay to return the parcel to us.
All other charges for returns and exchanges will be your (the customers) responsibility.
Please see below for more detailed information.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the supplier.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you request a refund and it's within our parameters, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. However, never hesitate to Contact Us to discuss your specific situation as your satisfaction is our main concern.
Exchanges (if applicable)
We will replace items if they are not up to our quality standards and/or are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 79 Salamanca Place, Hobart, Tasmania AU 7000.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 79 Salamanca Place, Hobart, Tasmania AU 7000
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund (due to damaged or defective products), the cost of return shipping will be reimbursed by including the cost in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Again...please don't hesitate to Contact Us with any questions, concerns, etc. you may have regarding your particular situation.